It’s long, but it’s worth it. Tomi Ahonen of the blog Communities Dominates Brands lists no less than 20 shifts that have occurred in the telecom industry over the last 10 years. The shifts are:
Mobile phones vs fixed landline phones
Change from voice to SMS
Move from enterprise to consumer centric
Smartphone customers
Postpaid vs prepaid
Subsidised handsets vs unsubsidised
Operator [...]

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